{"id":66301,"date":"2024-10-08T18:04:51","date_gmt":"2024-10-08T16:04:51","guid":{"rendered":"https:\/\/www.giff.ch\/archives\/2024\/\/?page_id=66301"},"modified":"2024-10-09T15:34:41","modified_gmt":"2024-10-09T13:34:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.giff.ch\/archives\/2024\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"accordion mb-4\" id=\"block_93ba9f21a3b1f6a86686683e265ffca3\">\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-0\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-0\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-0\"><span class=\"h3 mb-0\">\n      WHERE CAN I BUY TICKETS AND PASSES?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-0\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-0\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>On our website <a href=\"https:\/\/www.giff.ch\/archives\/2024\/\">2024.giff.ch<\/a>, and at the Central Ticket Office at the Maison Communale de Plainpalais (Rue de Carouge 52, 1205 Geneva).<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-1\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-1\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-1\"><span class=\"h3 mb-0\">\n      CAN I MAKE BOOKING BY TELEPHONE OR E-MAIL?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-1\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-1\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>No, for security reasons we don\u2019t take reservations by phone or e-mail.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-2\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-2\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-2\"><span class=\"h3 mb-0\">\n      DO I HAVE TO PRINT MY TICKETS?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-2\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-2\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>If you have purchased a GIFF Pass, you don\u2019t need to print your tickets, they are directly integrated into your Pass. You will receive your dematerialized GIFF Pass by email. You will just have to present the QR code from your phone. <span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>You can still pick it when the Festival opens, at one of our Ticketing Office, at the Central Ticket Office at the Maison des Arts du Gr\u00fctli (Rue du G\u00e9n\u00e9ral-Dufour 16, 1204 Geneva).<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>If you bought a ticket online, you will receive it by email. You will just have to present the QR code from your phone or print it out.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-3\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-3\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-3\"><span class=\"h3 mb-0\">\n      WHERE CAN I GET MY ACCREDITATION ?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-3\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-3\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>You will receive your dematerialized accreditation by e-mail. You will be able to pick it up on November the 5<sup>th<\/sup> at the Maison Communale de Plainpalais (Rue Henri-Christin\u00e9 7, 1205 Geneva).<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-4\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-4\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-4\"><span class=\"h3 mb-0\">\n      HOW TO BUY TICKETS ON THE FESTIVAL WEBSITE?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-4\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-4\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <ul>\n<li>Go to <a href=\"https:\/\/www.giff.ch\/archives\/2024\/\">2024.giff.ch<\/a> and choose your screening on the <a href=\"https:\/\/www.giff.ch\/archives\/2024\/\/en\/program\/\"><b>PROGRAM<\/b><\/a> page.<\/li>\n<li>Click on the event of your choice and under <b>BOOK A TICKET<\/b> you can choose the date, price and quantity of tickets.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>Click on\u00a0<b>ADD TO MY CART<\/b>.<\/li>\n<li>The message Thank you, your order is saved in your cart for 30 minutes.<\/li>\n<li>Click on <b>PROGRAM<\/b>, if you want to buy tickets for other screenings, otherwise click on <b>ADD TO CART<\/b>.<\/li>\n<li>The page with your <b>CART<\/b> opens with all your reservations on the left.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>To delete a reservation, click on the yellow cross on the right. To delete your entire order, click on <b>Cancel<\/b> my order.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>To finalize your order, fill in all the fields in <b>PAYMENT INFORMATIONS<\/b>, then <b>TO THE PAYMENT PROCEED<\/b>. <span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>You will be redirected to the payment page, follow the information.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>You will receive an e-mail with your ticket. If you have not received this e-mail within an hour, please check that it has not arrived in your spam folder. If you have not received it, write to <a href=\"mailto:billetterie@giff.ch\">billetterie@giff.ch<\/a>.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-5\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-5\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-5\"><span class=\"h3 mb-0\">\n      HOW TO BUY A GIFF PASS ON THE FESTIVAL WEBSITE?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-5\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-5\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <ul>\n<li>Go to<a href=\"https:\/\/www.giff.ch\/archives\/2024\/\"> 2024.giff.ch<\/a> then click on <a href=\"https:\/\/www.giff.ch\/archives\/2024\/\/en\/ticketing\/\"><b>TICKETING<\/b><\/a>.<\/li>\n<li>On the left, under <b>BUY PASS<\/b>, click on <b>GIFF<\/b> <b>PASS <\/b>and choose the rate.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>Fill in all the fields requested in <b>PASS HOLDER INFORMATIONS<\/b>.<\/li>\n<li>Click on\u00a0<b>ADD TO CART<\/b>.<\/li>\n<li>The page with your <b>CART<\/b> opens with all your reservations on the left.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>To delete a reservation, click on the yellow cross on the right. To delete your entire order, click on <b>Cancel<\/b> my order.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>To finalize your order, fill in all the fields in <b>PAYMENT INFORMATIONS<\/b>, then <b>TO THE PAYMENT PROCEED<\/b>. <span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>You will be redirected to the payment page, follow the information.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>You will receive an e-mail with your ticket. If you have not received this e-mail within an hour, please check that it has not arrived in your spam folder. If you have not received it, write to <a href=\"mailto:billetterie@giff.ch\">billetterie@giff.ch<\/a>.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-6\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-6\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-6\"><span class=\"h3 mb-0\">\n      I\u2019M HAVING PROBLEMS WITH MY ONLINE PURCHASES. WHAT SHOULD I DO ?       <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-6\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-6\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>The problem may be with your browser. Our IT technicians recommend using Google Chrome. If the problem persists, try again in private browsing.<\/p>\n<p>Also make sure you have disabled your ad blocker if you have added one to your browser, as well as your Internet connection.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>If the problem persists, please describe your problem to <a href=\"mailto:billetterie@giff.ch\">billetterie@giff.ch<\/a><span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-7\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-7\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-7\"><span class=\"h3 mb-0\">\n      I PAID MY ORDER BUT I DIDN\u2019T RECEIVE A LINK FOR MY TICKET OR PASS. WHAT SHOULD I DO?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-7\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-7\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>Check<span class=\"Apple-converted-space\">\u00a0 <\/span>in your spam folder. If it is not there, write to us at <a href=\"mailto:billetterie@giff.ch\">billetterie@giff.ch<\/a><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-8\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-8\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-8\"><span class=\"h3 mb-0\">\n      HOW IT WORKS WHEN I PURCHASED MY TICKET ONLINE ?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-8\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-8\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>A purchased online or at the ticket desk guarantees your entry and the reservation of your seat. All you have to do is present the QR code that you received in PDF by email, at the entrance.<span class=\"Apple-converted-space\">\u00a0 \u00a0<\/span><\/p>\n<p>No refunds or exchanges will be made.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-9\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-9\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-9\"><span class=\"h3 mb-0\">\n      HOW DOES THE ONLINE PASS WORK ?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-9\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-9\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>After your purchase, you will receive an email with a link to download your pass. Check your spam folder if you didn&#8217;t receive a confirmation email after your purchase.<\/p>\n<p>It is imperative to reserve your seat before the screening. The GIFF Pass allows you to attend all the events of the Festival, within the limit of available seats. It is personal and non-transferable. It allows only one person to enter the hall for each event.<\/p>\n<p>No refunds or exchanges will be made.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-10\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-10\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-10\"><span class=\"h3 mb-0\">\n      HOW TO BOOK SESSIONS ON A PASS ONLINE?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-10\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-10\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <ul>\n<li>After purchasing a GIFF Pass online, you will receive on your e-mail<\/li>\n<li>On your pass you will find your Ticket<b><i>ID<\/i><\/b> which you can use to book the events of your choice on our website.<\/li>\n<li>Go on\u00a0<a href=\"https:\/\/www.giff.ch\/archives\/2024\/\">2021.giff.ch<\/a>\u00a0and click on\u00a0<b>TICKETING<\/b>\u00a0(top left). You will be able to enter your ID number and code, then click\u00a0<b>LOGIN<\/b>. Your first and last name will be displayed. Here you have the possibility to check the list of your reservations in <b>MY BOOKINGS<\/b> and to logout.<\/li>\n<li>Once your pass is connected, you can navigate the site and choose your sessions by clicking on<b> BACK TO PROGRAM<\/b>.<\/li>\n<li>Click on the event of your choice, then click on\u00a0<b>BOOK A TICKET ON MY PASS<\/b>. The reservation is automatic, the following sentence appears <b>The seat got booked<\/b>.<\/li>\n<li>Click on <b>MY BOOKINGS<\/b> to see all your sessions.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>Click on the red button <b>Cancel<\/b>, if you are unable to attend.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>At the entrance of the screenings, present the QR code of your Pass.<\/li>\n<\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-11\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-11\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-11\"><span class=\"h3 mb-0\">\n      HOW CAN I CHECK THE RESERVATIONS ON MY PASS?       <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-11\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-11\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <ul>\n<li>Go to 2021.giff.ch.<\/li>\n<li>Click on\u00a0<b>TICKETING<\/b>\u00a0and enter yoour Ticket<b><i>ID<\/i><\/b>, then <b>LOGIN<\/b>.<\/li>\n<li>Click on\u00a0<b>MY BOOKINGS<\/b>.<\/li>\n<li>You are redirected to your account.<\/li>\n<li>Your reservations are on the left side of the screen.<\/li>\n<li>Cliquez sur le bouton rouge <b>Annuler<\/b>, si vous ne pouvez plus assister \u00e0 une de vos r\u00e9servations.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>Click on the red button <b>Cancel<\/b>, if you are unable to attend.<\/li>\n<\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-12\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-12\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-12\"><span class=\"h3 mb-0\">\n      DO I NEED TO MAKE A RESERVATION IF I HAVE A GIFF PASS?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-12\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-12\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>Yes, it is imperative to book the sessions of your choice. Without, we cannot guarantee access to the rooms.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-13\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-13\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-13\"><span class=\"h3 mb-0\">\n      DO I HAVE TO MAKE MY RESERVATIONS ONLINE?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-13\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-13\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>No, you can also buy your tickets at the GIFF ticket office, as soon as the Festival opens.<\/p>\n<ul>\n<li>Maison des Arts du Gr\u00fctli\u00a0: rue du G\u00e9n\u00e9ral-Dufour 16, 1204 Geneva<\/li>\n<li>Maison Communale de Plainpalais\u00a0: rue Henri-Christin\u00e9 7, 1205 Geneva<\/li>\n<\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-14\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-14\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-14\"><span class=\"h3 mb-0\">\n      CAN I LEND MY PASS OR ACCREDITATION TO SOMEONE ELSE IF I CAN&#8217;T MAKE IT TO A SESSION?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-14\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-14\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>No, Passes and accreditations are personal and non-transferable. They only allow the holder of the pass or accreditation to enter the hall. In case of fraudulent use, they will be confiscated.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-15\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-15\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-15\"><span class=\"h3 mb-0\">\n      IS IT POSSIBLE TO GET A REFUND OR CHANGE MY TICKET?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-15\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-15\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>No, tickets purchased are neither returned nor exchanged, according to our terms and conditions. If you have a Pass, simply go to <b>MY BOOKINGS<\/b> and click on the red button<b> Cancel<\/b>.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-16\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-16\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-16\"><span class=\"h3 mb-0\">\n      HOW TO WATCH THE REST OF A SERIES IN COLLABORATION WITH FESTIVALSCOPE?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-16\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-16\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <ul>\n<li>Go to <a href=\"http:\/\/play.giff.ch\/\">giff.ch<\/a><\/li>\n<li>Create an account using the dedicated button at the top left.<\/li>\n<li>Then click on the series for which you have the code.<\/li>\n<li>Enter <strong>the code <\/strong>when prompted and the series will be available.<\/li>\n<\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-17\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-17\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-17\"><span class=\"h3 mb-0\">\n      CAN I BUY TICKETS WITH THE CHEQUE CULTURE ?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-17\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-17\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>Yes, we accept Ch\u00e8ques Culture at the Central Ticket Office of the Maison des Arts du Gr\u00fctli and at the Maison Communale de Plainpalais.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-18\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-18\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-18\"><span class=\"h3 mb-0\">\n      HOW TO USE MY 5 OR 10 ENTRY CARD ?      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-18\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-18\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <ul>\n<li>Go to <a href=\"http:\/\/play.giff.ch\">play.giff.ch<\/a><\/li>\n<li>Choose the session of your choice.<\/li>\n<li>Click on the <strong>Basket icon<\/strong><\/li>\n<li>Enter your Ticket<strong><em>ID<\/em><\/strong> identifiers then <strong>CONNECTION<\/strong>.<\/li>\n<li>The name of your 5-ticket card will appear on the right.<\/li>\n<li>Click on <strong>Book with your subscription<\/strong> and the session appears on the left.<\/li>\n<li>To cancel your booking, click on <strong>Display bookings<\/strong> then on the red <strong>bin<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Please note: without a reservation, you will not be able to attend the show.<br \/>\n<\/strong><strong>This card is <u>non-nominative and transferable<\/u>.<\/strong><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"accordion-item\">\n    <div class=\"accordion-header\" id=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-19\">\n      <button \n\t\tclass=\"btn btn-link accordion-button collapsed\" \n\t\ttype=\"button\" \n\t\tdata-bs-toggle=\"collapse\" \n\t\tdata-bs-target=\"#collapse-block_93ba9f21a3b1f6a86686683e265ffca3-19\" \n\t\taria-expanded=\"true\" \n\t\taria-controls=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-19\"><span class=\"h3 mb-0\">\n       RECOMMANDATIONS      <\/span><\/button>\n    <\/div>\n    <div id=\"collapse-block_93ba9f21a3b1f6a86686683e265ffca3-19\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-block_93ba9f21a3b1f6a86686683e265ffca3-19\" data-bs-parent=\"#block_93ba9f21a3b1f6a86686683e265ffca3\">\n      <div class=\"accordion-body\">\n        <p>It is highly recommended to arrive at least 30 to 45 minutes before the screening\/event.<\/p>\n<p>If you are absent 5 minutes before the start of the screening\/event, your seats will be reallocated. From then on, access to the hall will only be authorized within the limits of available seats. The Festival reserves the right to refuse entry to latecomers &#8211; even if they have a valid ticket &#8211; without refund or exchange.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n  <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-66301","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.giff.ch\/archives\/2024\/en\/wp-json\/wp\/v2\/pages\/66301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.giff.ch\/archives\/2024\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.giff.ch\/archives\/2024\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.giff.ch\/archives\/2024\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.giff.ch\/archives\/2024\/en\/wp-json\/wp\/v2\/comments?post=66301"}],"version-history":[{"count":3,"href":"https:\/\/www.giff.ch\/archives\/2024\/en\/wp-json\/wp\/v2\/pages\/66301\/revisions"}],"predecessor-version":[{"id":66798,"href":"https:\/\/www.giff.ch\/archives\/2024\/en\/wp-json\/wp\/v2\/pages\/66301\/revisions\/66798"}],"wp:attachment":[{"href":"https:\/\/www.giff.ch\/archives\/2024\/en\/wp-json\/wp\/v2\/media?parent=66301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}